- Understand Knowledge Management (KM) concepts and tools
- Understand KM processes (acquisition, selection, generation, internalisation, externalisation)
- Identify how KM can be used effectively within specific environments
- Understand the facilitating role that information technology can play in knowledge management
- Understand the challenges posed by KM implementation.
Knowledge Management
This course studies the knowledge management practices of contemporary global organizations. The growing recognition that knowledge is a distinct production factor has led to a new field of study: knowledge management (KM). This course is concerned with the question: “How can we manage knowledge and how can we use knowledge to gain a competitive advantage?”.