STUDY REGARDING OCCUPATIONAL STRESS MANAGEMENT IN THE LOCAL PUBLIC ADMINISTRATION WITH THE PURPOSE OF IMPROVING THE QUALITY OF THE SERVICES RENDERED

TITU Aurel Mihail, Lucian Blaga University of Sibiu

OPREAN Constantin, Lucian Blaga University of Sibiu

VLAD Anca Ioana, Lucian Blaga University of Sibiu

Abstract:
The paper aims at highlighting the implications of a certain psycho-social factor in a chosen unit – local public administration.The case study for the analyzed public institution has been elaborated based on different problems which come up during working hours and after several discussions with public employees from within several of the institution’s structures.In the current context, one places emphasis more and more on the study of occupational stress, so that we have considered opportune the elaboration of an adequate study with distinctiveness on the local administration type of organization, with emphasis on improving the services rendered with the purpose of increasing citizen satisfaction. With this paper we started from the hypothesis that, regardless of the working place, the human resource is subject to several risk factors thus, they must be managed and, as much as possible, removed in order to not affect the services rendered, including private life. Objectives such as: increasing responsibility towards the services rendered to the citizens, because we are talking about the local public administration, finding a balance in the life-work ratio, changing the organizational culture with emphasis on making top management more responsible in taking full value of the human resource with the purpose of increasing the quality of the services rendered, will be taken into consideration.

Keywords: public administration, stress, quality, management, customers

JEL Classification:

Volume: 65, Issue: 2

Pages: 17 - 30

Publication date: , 2013

Download the article: http://economice.ulbsibiu.ro/revista.economica/archive/65202titu&oprean&vlad.pdf

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