GAMIFICATION IN E-COMMERCE: ADVANTAGES, CHALLENGES, AND FUTURE TRENDS

BOGOSLOV Ioana Andreea, Lucian Blaga University of Sibiu

STOICA Eduard, Lucian Blaga University of Sibiu

GEORGESCU Mircea Radu, Alexandru Ioan Cuza University of Iasi

LUNGU Anca Elena, Alexandru Ioan Cuza University of Iasi

SITEA Daria, Lucian Blaga University of Sibiu

Abstract:
Over the last decades, gamification has become increasingly used, its benefits being also recognized by a large cluster of e-Commerce providers and consumers. By applying game mechanics and techniques to non-game contexts, gamification certainly has the potential to devise more compelling and enjoyable experiences for customers, motivating them to complete desired actions and behaviors. The current research aims to highlight the advantages, challenges, and future trends of gamification integration in e-Commerce, starting by emphasizing the interest on the analyzed topic from the scientific research perspective and subsequently offering a better understanding on the phenomenon evolution. However, in order to achieve the stated research objective, the process implied approaching three well-known and easy-to-understand analysis tools, namely the SWOT, VRIO and PESTLE instruments, applied from the company s perspective, relative to the general framework. Finally, the paper examines the future trends of gamification in e-Commerce, mainly considering the tech evolution, but also the different generations characteristics. Emerging technologies such as AI, AR/VR, wearables, IoT, blockchain, and others were mentioned as instruments that can be used to create even more immersive and personalized gamification experiences for customers. Overall, the present study demonstrates that gamification represents a long-term valuable strategy for e-Commerce platforms looking to increase customer engagement and loyalty. However, successful gamification requires careful planning, user testing, and ongoing optimization to ensure that it aligns with business goals and customer needs. The future of gamification in e-Commerce will be driven by emerging technologies that can create even more customer-shaped experiences, characterizing gamification as an essential stratagem for e-Commerce businesses aiming to stay ahead of the competition.

Keywords: Gamification, e-Commerce, Business, Enterprise, Competitive Advantage

JEL Classification: O00, O14, L81

Volume: 75, Issue: 2

Pages: 17 - 33

Publication date: June, 2023

DOI: 10.56043/reveco-2023-0012

Download the article: http://economice.ulbsibiu.ro/revista.economica/archive/75202bogoslov&stoica&georgescu&lungu&sitea.pdf

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