PROGRAMME FOR THE IMPLEMENTATION OF QUALITY MANAGEMENT IN THE ROMANIAN JUDICIARY SYSTEM

HULPUS Ioana Alexandra, Lucian Blaga University of Sibiu

Abstract:
The quality management in the Romanian legal courts was undertaken as fragmentised, not considering some essential phases, such as the importance of the quality strategic planning, and also the principle of the orientation towards the justice client. Starting from this reality, the research performs a pertinent proposal to implement the total quality management in the Romanian courts, proving at the same time the possibility to adapt the principle to the requirements and particulars of the judicial system. Our action consists in the preparation of a plan based on the logic model which proves the practical utility of the research. The guide proposed in the plan achievement is intended to be a useful tool for the court managers, an example to prove how, starting from the expectations of the justice clients and from the necessary resources, it is possible to define actions improving the court operation, measurable products of the actions and the expected short, medium and long-term results may be determined.

Keywords: quality management, logic model, judicial system, Romanian courts, court managers

JEL Classification: K00, K4

Volume: 70, Issue: 5

Pages: 65 - 72

Publication date: November, 2018

Download the article: http://economice.ulbsibiu.ro/revista.economica/archive/70507hulpus.pdf

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