A SWOT ANALYSIS OF THE GLOBAL HOSPITALITY INDUSTRY

TAKACS Joshep III, University of Florida

VADUVA Sebastian, Emanuel University of Oradea

Abstract:
The customer experience is the lifeline of all hospitality providers, and therefore, require special attention to the exact talent domains that are necessary for competitive existence in the highly fragmented market place. Robust training and continuing education are necessary elements to maintain employee readiness and competitiveness in most industries and business sectors. Understanding the most critical needs for operational improvement, aligned with the components that determine good and bad service, are critical touch points for hospitality managers.

Keywords: hospitality industry

JEL Classification: O31

Volume: 69, Issue: 6

Pages: 105 - 119

Publication date: December, 2017

Download the article: http://economice.ulbsibiu.ro/revista.economica/archive/69611takacs&vaduva.pdf

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